Effective Date: [12/25/2025 ]Website: redqueenresorts.com (the “Site”) This Privacy Policy explains how Red Queen Resorts (“Red Queen Resorts,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or use the Site or otherwise interact with us. Red Queen Resorts operates in limited partnership with Aura Restored LLC (“Aura Restored”). For purposes of this Privacy Policy, Red Queen Resorts and Aura Restored may act as joint operators of certain booking, customer service, and administrative functions. Where applicable, references to “we” include Aura Restored when it processes information on our behalf or in connection with the partnership.
1. Scope
This Privacy Policy applies to information we collect:
Through the Site
Through booking and inquiry forms
Through email, phone, text, and other communications with you
Through marketing and advertising interactions
This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from the Site.
2. Information We Collect
We may collect the following categories of information:
Booking information: reservation details, travel preferences, special requests
Payment-related information: billing address and payment confirmation details (note: payment processing may be handled by third-party providers; we may not store full card numbers)
Communications: messages you send to us, including customer support inquiries
B. Information Collected Automatically
When you use the Site, we may automatically collect:
Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps
Cookie and tracking data: information collected via cookies, pixels, SDKs, and similar technologies
C. Information From Third Parties
We may receive information from:
Payment processors (e.g., confirmation of payment status)
Marketing and analytics providers
Booking, lodging, and travel partners involved in fulfilling your reservation
3. How We Use Your Information
We use information we collect to:
Provide and administer services, including processing bookings and reservations
Confirm and communicate about your reservation, payments, and updates
Provide customer support and respond to inquiries
Improve the Site and user experience
Send marketing communications (where permitted by law and your preferences)
Conduct analytics and reporting, including understanding how users interact with the Site
Deliver and measure advertising, including remarketing/retargeting
Detect, prevent, and address fraud, abuse, and security incidents
Comply with legal obligations and enforce our terms
4. How We Share Your Information
We may disclose information as follows:
A. With Aura Restored LLC
We may share your information with Aura Restored LLC for operational support, booking finalization, customer service, and partnership administration.
B. With Data Network Analysts
We may share and/or disclose all categories of information described in this Privacy Policy with Data Network Analysts for purposes that may include, without limitation:
Data processing and storage
Business operations support
Analytics, measurement, and reporting
Marketing services
Remarketing/retargeting and advertising optimization
Data Network Analysts may process information on our behalf and/or as otherwise permitted by applicable law and agreements.
C. Service Providers
We may share information with vendors that perform services on our behalf, such as:
Payment processing
Website hosting and IT support
Analytics and marketing services
Customer communications tools
Service providers are authorized to use information only as necessary to provide services to us.
D. Booking and Travel Partners
We may share information with lodging operators, travel coordinators, and other partners involved in fulfilling your booking.
E. Advertising and Remarketing Partners
We may share certain information (including identifiers such as cookies, device identifiers, and hashed contact information where permitted) with advertising networks and social media platforms to:
Deliver interest-based advertising
Create custom audiences
Measure ad performance
Conduct remarketing/retargeting
F. Legal and Safety
We may disclose information if we believe it is necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect the rights, property, and safety of Red Queen Resorts, Aura Restored, our customers, or others
Investigate and prevent suspected fraud or security issues
G. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
Operate and improve the Site
Understand usage and performance
Personalize content and measure marketing effectiveness
Support advertising, including remarketing/retargeting
You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
6. Your Choices
Depending on where you live, you may have certain rights and choices, including:
Marketing opt-out: You may opt out of promotional emails by using the unsubscribe link or contacting us.
Cookie controls: You may adjust cookie preferences through browser settings and, where available, on-site consent tools.
Access and correction: You may request access to or correction of your personal information.
Deletion: You may request deletion of certain personal information, subject to legal and operational requirements.
To exercise these rights, contact us using the information in Section 11.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide services and maintain business records
Comply with legal obligations
Resolve disputes and enforce agreements
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Site is not intended for children under 13 (or under the age defined by applicable law). We do not knowingly collect personal information from children.
10. International Visitors
If you access the Site from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where we and our service providers operate.
11. Contact Us
For questions or requests regarding this Privacy Policy, contact: Red Queen Resorts / Aura Restored LLCEmail: [Insert Privacy Email]Mailing Address: [Insert Mailing Address]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this Privacy Policy was last revised. Your continued use of the Site after changes become effective constitutes acceptance of the updated policy.